Routine enquiries
An assistant collects the details of a routine enquiry for the team to review.
AI chat and call agents
Help people respond to routine enquiries while keeping the team involved where it matters.
Where it helps
First-line questions can interrupt a team throughout the day. An agent can assist with suitable enquiries while people handle questions that need deeper attention.
An example workflow
Visitor: Do you offer appointments next week?
Assistant: What day and time would suit you?
Visitor: Tuesday afternoon, please.
Assistant: I will pass these details to a person.
Together we might look at response time and the kinds of enquiries that need a person. The workflow, review and handoff are agreed for each engagement.
Use cases
Illustrative example: situations where this service can help.
Questions needing a person
When a question is outside its remit, the assistant passes it to a person with the details already gathered.
Working together
We build an assistant around the enquiries it is suitable to handle. Together we review its responses and the points where a person takes over. We maintain the conversation and hand-off as the work changes.
Scope, reviews, testing and support are agreed before work begins.
See how we work