A shared review
Each open request has an owner, so the team can review what needs attention together.
Custom business apps
Bring the work your team tracks across inboxes and spreadsheets into a shared tool.
Where it helps
As a business grows, requests, updates and decisions can become difficult to find. A custom app can give the people doing the work a shared place to see what needs attention.
An example workflow
Requests Team view
- Customer enquiry Office team Awaiting reply
- Order change Operations In review
- Service request Unassigned Needs an owner
Sample content only. This is not a client project or a promised result.
- The team view shows a shared queue for everyone.
- The owner column shows which role is responsible for a request.
- The status column shows where each request stands.
- The unassigned row brings a request needing attention into view.
Order change Request detail
- Status In review
- Owner Operations
- Decisions Delivery change approved; customer informed
- Next step Office team confirms the new delivery with the customer
- The status shows where the request stands.
- The owner shows which role is responsible.
- The decisions stay recorded with the request.
- The next step shows what happens next and who does it.
Together we might look at the time from request to completion or the effort needed to prepare a status update. The useful measure depends on the problem.
Use cases
Illustrative example: situations where this service can help.
Covering an absence
When the usual person is away, someone else can see the decision history and next step.
Working together
We build a shared app around the work your team needs to see and coordinate. Together we review the views and decisions with the people who use them. We maintain the app under an agreed arrangement.
Scope, reviews, testing and support are agreed before work begins.
See how we work